Synapttia
Help
Support
Contact
General support:
support@synapttia.com
Privacy / personal data:
privacy@synapttia.com
FAQ
How does a newsletter arrive?
Forward the email to your Synapttia address (you can see it in the app profile). The system generates a summary and audio; if push is on, you will get a notification.
I don’t see audio
Wait a few minutes and refresh the list. If the summary was not generated, audio will not appear either. Write to us with the email subject and the approximate time.
How to delete your Synapttia account
In the Synapttia app (Android and iOS, developer Synapttia) you can delete your account and associated data without emailing us:
- Open the Synapttia app and sign in.
- Go to Profile.
- Tap Delete account.
- Enter your password and confirm.
If you cannot sign in, write from the account email to support@synapttia.com or privacy@synapttia.com requesting deletion. We process those requests within a reasonable time (at most 30 days).
What is deleted immediately
- Your Synapttia sign-in account.
- Profile (name, email, username, preferences, and photo).
- Forwarded newsletters, summaries, and the rest of your library.
- Devices registered for notifications.
- The signed-in session in the app.
What may be kept a little longer
- Internal copies of an already processed newsletter (without your email), so we do not regenerate the same summary or audio for other people. That is not your account and is not erased when the profile is deleted.
- Associated files (original email, generated audio, profile photo) until a later cleanup. They are not used to reactivate your account.
- Security or legal-obligation records, for a limited period.
There is no separate flow to delete “only some” data and leave the account open. Details are also in the privacy policy.